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Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition

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This is the SECOND EDITION. It is the latest edition of this book at this time.

IT service management automation at your fingertips

Leverage ServiceNow capabilities for improved IT automation by following step-by-step instructions

Build core administration, development, and maintenance skills with IT service management

Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and frontend automation

Read and write clear, effective code for the ServiceNow platform

Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability

Use debugging tools to troubleshoot when things go wrong

Discover ServiceNow tips and tricks from top developers, architects, and administrators andfind out what the pros wish they knew when they were starting out