The Conflict Resolution Training Program: Leader's Manual, Paperback, 1 Edition by Kestner, Prudence B. (Used)

Paperback: 1 Edition
Used: Good
9780787960773
0787960772

Publication Date: 2002-01-09
Publisher: Jossey-Bass
Paperback : 320 pages
Edition: 1 Edition
Author: Kestner, Prudence B.
ISBN-10: 0787960772
ISBN-13: 9780787960773

Product Description The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals. Review "We are fortunate to have available in this book the fruits of Kestner and Ray's long experience and thoughtful insights from training hundreds of individuals and organizations." ― Frank E. A. Sander, Bussey Professor, Harvard Law School "This book is valuable to anyone who is training or teaching in dispute resolution." ― Terry Wheeler, executive director, Center for Dispute Resolution, Capital University Law School; and vice president, Association for Conflict Resolution "As a manager and former instructor in the areas of team building and instructor training, I find the material in this manual, especially the interactive exercises, to be both engaging and effective in promoting open communications within teams. The book encourages dynamics that result in building trust, effective communications and commitment within teams. One of the best features is the flexibility of the presentation-trainings can be customized to suit a particular team's characteristics and needs." ― Robert Griscavage, manager, division of training and employee development, Social Security Administration "Experienced trainers Kestner and Ray provide a clear and well-reasoned approach to training students in the art of dispute resolution." ― Theresa Meehan Rudy, program director, HALT― An Organization of Americans for Legal Reform, Washington, D.C. "Kestner and Ray greatly enhance the range of dispute-resolution options by providing an amalgamation of exercises that they have tested successfully." ― Bradley Peterson, Social Security Administration From the Publisher "We are fortunate to have available in this book the fruits of Kestner and Ray's long experience and thoughtful insights from training hundreds of individuals and organizations." — Frank E. A. Sander, Bussey Professor, Harvard Law School "This book is valuable to anyone who is training or teaching in dispute resolution." — Terry Wheeler, executive director, Center for Dispute Resolution, Capital University Law School; and vice president, Association for Conflict Resolution "As a manager and former instructor in the areas of team building and instructor training, I find the material in this manual, especially the interactive exercises, to be both engaging and effective in promoting open communications within teams. The book encourages dynamics that result in building trust, effective communications and commitment within teams. One of the best features is the flexibility of the presentation-trainings can be customized to suit a particular team's characteristics and needs." — Robert Griscavage, manager, division of training and employee development, Social Security Administration "Experienced trainers Kestner and Ray provide a clear and well-reasoned approach to training students in the art of dispute resolution." — Theresa Meehan Rudy, program director, HALT— An Organization of Americans for Legal Reform, Washington, D.C. "Kestner and Ray greatly enhance the range of dispute-resolution options by providing an amalgamation of exercises that they have tested successfully." — Bradley Peterson, Social Security Administration From the Inside Flap The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, an